Contact

Write to us at contact@ergode.store, or use the form below. We reply within one business day. If you write over a weekend, that means Monday.

Ergode is an online shop and support runs by email. It keeps the order number, the measurements and the photographs together in one thread, which is what actually makes a fit or delivery question quick to settle. The form and the email address reach the same inbox.

The two questions we are asked most

“Will this fit my desk?” Check the size options on the product page before you order — each one carries the dimensions it is made in. For anything that clamps on, the number that matters is your desk’s thickness at the edge where it will mount. Measure it, send it to us, and we will tell you which option to pick, or tell you honestly if none of them fit.

“When will it arrive?” Standard shipping is free on every order to any US address, with no minimum. Standard delivery runs 10 to 15 business days; paid express, where offered at checkout, runs 5 to 10. Tracking goes out by email as soon as the order leaves. If your tracking has not moved in several days, write to us rather than waiting it out.

Order problems

If something arrived damaged, arrived wrong, or has not arrived at all, include your order number and a photo where it is relevant. That is usually enough to resolve it in a single reply.

If a piece simply does not earn its place on your desk, the satisfaction guarantee covers it. The conditions and the return window are set out in the refund policy.

Before you write

These may answer it faster:

Ergode

2537 Wabash Ave
Fort Worth, TX 76109
United States

Email: contact@ergode.store
Phone: +1 901-565-8276

Email reaches us fastest and keeps your order number, measurements and any photographs together in one thread. Written enquiries are answered within one business day.