Refund policy

The short version

If a piece does not earn its place on your desk, you have 30 days from delivery to return it. If it arrived damaged, faulty or simply not what was ordered, the return costs you nothing and we cover it entirely.

Returns

To start a return, email contact@ergode.store with your order number and which item it concerns. Do not send anything back before writing to us — returns arriving without prior contact cannot be matched to an order and cannot be refunded.

We will reply within one business day with the return address and instructions.

Condition

Items must come back in resaleable condition: unused or lightly tried, with all parts, fixings and packaging included. Desk hardware is meant to be tested — unpacking a riser, putting it on your desk and deciding it is wrong for the space is exactly what the 30 days are for, and that is not what we mean by used.

What we cannot accept back: items that have been permanently installed, drilled, cut or adhered in place; items returned without their fixings; and items damaged after delivery.

Who pays return shipping

Damaged, faulty or incorrect item: we pay. You will never be asked to cover return shipping for a mistake that is ours or the carrier’s.
Changed your mind, or it does not fit your desk: the return shipping is yours to arrange and pay for. The original outbound shipping was free and is not charged back to you.

Refunds

Once the return arrives and has been checked, we issue the refund to the original payment method within 3 business days. Your bank or card issuer then takes its own time to post it — typically 5 to 10 business days, and that part is outside our control.

We refund the full price you paid for the item. We will email you when the refund has been issued.

Exchanges

The fastest way to exchange for a different size or finish is to return the original for a refund and place a new order, rather than waiting for one to clear before the other ships. If the exchange is because we sent the wrong option, tell us and we will simply send the right one.

Damaged on arrival

Email us within 7 days of delivery with your order number and photographs of the damage, including the packaging if you still have it. We will replace the item or refund it in full. You will not be asked to return a damaged item at your own cost.

Cancelling an order

Orders can be cancelled at no cost any time before dispatch. Write to us as soon as you can — once an order has left, it becomes a return rather than a cancellation.