Shipping policy

Cost

Standard shipping is free on every order to any US address. There is no minimum to reach and no spending threshold to unlock. The price on the product page is the price you pay.

Paid express delivery is offered at checkout where it is available for your address. Its cost is shown before you pay.

Processing

Orders are prepared for dispatch within 1 to 2 business days of being placed. Orders placed at a weekend or on a public holiday begin processing on the next business day.

You will receive a confirmation email immediately after ordering, and a separate email containing tracking once the order has left. If you have the first but not the second after three business days, write to us.

Delivery times

Delivery time is counted from dispatch, not from when the order was placed.

Standard delivery: 10 to 15 business days. Free on every order to any US address, with no minimum.
Paid express delivery: 5 to 10 business days, where express is offered at checkout for your address. Express is charged; the cost is shown before you pay.

Business days are Monday to Friday and exclude public holidays. Larger items in the desk and riser range sit at the longer end of these windows more often than small accessories do.

Tracking

Every order ships with tracking. The tracking link is emailed to the address used at checkout. Tracking can take 24 to 72 hours after dispatch to show its first scan, and a gap of a few days mid-route is normal on longer journeys. If tracking has shown no movement for seven days, contact us and we will chase it.

Delivery addresses

We ship to US addresses. We can only ship to the address entered at checkout. Please check it before paying, including the apartment or unit number. If you spot a mistake, write to us immediately — we can usually correct an address before dispatch, but not after.

We cannot take responsibility for orders delivered correctly to an address that was entered incorrectly. If such a parcel is returned to sender, we will contact you to arrange redelivery.

Split deliveries

An order containing several items may arrive in more than one parcel, on more than one day, with separate tracking for each. This is normal and does not mean part of your order is missing. If one parcel has arrived and another has not moved for seven days, contact us.

Delays

The windows above are the delivery times we plan for and the ones we hold ourselves to. Customs inspections, carrier backlogs, severe weather and peak periods can push an order past them. Where that happens we will tell you what we know rather than repeat the original estimate.

If an order passes 30 business days from dispatch without being delivered, treat it as lost: contact us and we will replace it or refund it in full, whichever you prefer.

Damaged or missing parcels

If a parcel arrives damaged, photograph the packaging before unpacking where you can, and send the photographs with your order number. If tracking shows a parcel as delivered and you do not have it, check with neighbours and building management first, then contact us — carriers occasionally scan a parcel as delivered a day before it arrives.

In both cases we will resolve it. You will not be asked to pay to return a damaged item.